Cisco Reaching Past the Router

A New Blueprint for Cisco:

(Peter Burrows, BusinessWeek) “Now, Ratzlaff, 47, Cisco’s director of user experience, hopes to borrow a page from his old employer. He and his dozen-or-so staffers have created a blueprint for how Cisco’s products should work together for customers. With the support of CEO John Chambers and other top brass, they are trying to impose it on the San Jose company.”

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